Legal information

Privacy Policy

Effective October 7, 2026 Version 1

PT Smartech Cipta Solusi (the "Company", "we", "us", or "our") respects your privacy and is committed to protecting the Personal Data we process. This Privacy Policy explains how we collect, use, retain, and protect your Personal Data through our website and services in accordance with applicable personal data protection laws in Indonesia, including Law No. 27 of 2022 on Personal Data Protection, as amended from time to time and its implementing regulations (the "PDP Law").

By using our website or services, or contacting us through the available communication channels, you confirm that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please do not use our website or services or provide Personal Data to us, except where processing is necessary on another lawful basis permitted by applicable law.

Data We Receive

When you contact us through our website or communication channels, we may receive Personal Data such as your name, email address, company name, phone number, and other information you choose to include in your message or request.

For website security and operations, certain technical information may also be processed by the infrastructure or technology service providers we use. Please do not provide sensitive Personal Data or other information that is not necessary for your communication with us.

Use and Legal Basis for Processing

We may use Personal Data to:

  • respond to your questions, requests, or communications;
  • understand your business needs and interests;
  • follow up on requests or potential business relationships;
  • maintain the security and operation of our website and services; and
  • meet legal obligations or other purposes permitted by applicable law.

Personal Data is processed based on your consent, steps requested by you before entering into a relationship or agreement, compliance with legal obligations, legitimate interests where applicable, or another legal basis permitted by applicable law.

Data Retention and Sharing

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, handle communications or our relationship with you, or meet applicable legal obligations and dispute-resolution needs.

Access to Personal Data is limited to authorized personnel and service providers who need it to help us fulfill those purposes, such as providers of technology infrastructure, hosting, communications, or other support services. We require recipients of Personal Data to maintain its security and confidentiality in accordance with applicable requirements.

If Personal Data needs to be transferred to or processed outside Indonesia, we will do so in accordance with applicable laws and regulations.

Your Rights

Subject to applicable laws and regulations, you may have the right to:

  • request access to and information about your Personal Data;
  • request corrections or updates;
  • request deletion or destruction;
  • withdraw consent you have provided; and
  • exercise other rights available under the PDP Law and its implementing regulations.

To make a request or ask a question about your Personal Data, please contact us using the details in the Contact Us section.

Security and Cookies

We implement appropriate technical and organizational measures to protect Personal Data against unauthorized access, use, alteration, disclosure, loss, or destruction.

This version 1 website does not use cookies for analytics or tracking. Technologies or cookies necessary for website security and basic functionality may be used where needed.

Although we apply appropriate safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, Personal Data processing practices, or applicable laws and regulations. Any changes will be published on our website.

Contact Us

For questions, requests, or complaints about Personal Data protection, you may contact us at:

PT Smartech Cipta Solusi The Plaza Office Tower, 41st Floor Jl. M. H. Thamrin Kav 28-30 Kelurahan Gondangdia, Kec. Menteng Kota Administrasi Jakarta Pusat, DKI Jakarta Province Postal Code 10350, Indonesia support@smart-tech.ai